At Alabama Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website https://alabama.co.ke/. By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following personal information when you engage with our website:

• When making a purchase: Name, email address, phone number, delivery address, and payment details.

• When interacting with our website: Data such as browsing history, device information, and preferences (via analytics tools like Google Analytics and Facebook Pixel).

• When contacting us: Any details you provide via customer support or inquiry forms.

2. How We Use Your Information

We use your personal data to:

• Process and fulfill your orders.

• Provide customer support and respond to inquiries.

• Send transactional updates (order confirmations, shipping details, etc.).

• Improve website functionality and user experience through analytics.

• Send promotional messages (optional – you may opt-out at any time).

3. Data Sharing & Third-Party Services

We do not sell, trade, or rent your personal data to third parties. However, we may share your information with:

• Service providers (e.g., payment processors, delivery companies) to facilitate transactions.

• Marketing and analytics tools (e.g., Google Analytics, Facebook Pixel) to understand website performance and improve user experience.

All third-party providers are required to comply with strict data protection policies.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, modification, or loss. Payment transactions are processed through secure gateways with encryption. While we take all reasonable precautions, no system can guarantee absolute security.

5. Your Rights & Choices

Under Kenya’s Data Protection Act, 2019, you have the right to:

• Access, update, or delete your personal data.

• Opt-out of marketing communications.

• Request information on how your data is processed.

To exercise these rights, contact us at info@alabama.co.ke.

6. Retention of Data

We retain your personal data for as long as necessary to fulfill your orders, comply with legal obligations, and enhance user experience.

7. Children’s Privacy

Our website is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If such data is discovered, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

9. Contact Us

If you have any questions about this policy or how we handle your data, reach out to us at:

📧 info@alabama.co.ke

📍 Jitihada Shopping Complex, Taveta Road, Nairobi, Kenya